FAQ

we take pride in crafting beautifully embroidered, made-to-order items. Our standard turnaround time for embroidered sweaters and t-shirts is 2-3 weeks. This timeframe ensures that each piece meets our high standards of quality and craftsmanship. Thank you for choosing Embroiderybyheather for your personalized embroidery needs.

we take great pride in ensuring that every custom embroidered item is made to order and meets the highest standards of quality. Unfortunately, we cannot accept returns or exchanges on items unless the mistake was made on our end. We are confident that you will be satisfied with your purchase as we thoroughly check each item for accuracy and perfection before pickup. Thank you for shopping with us!

A: The turnaround time for a BBL jacket ordered is generally 2-4 weeks. This timeframe includes a period of up to 2 weeks for the jacket to be delivered to us for customization. Once received, we diligently work on the embroidery to ensure it meets our high standards of quality. We strive to process and complete each order as efficiently as possible, but this thorough process ensures that you receive a perfect, made-to-order embroidered item. Thank you for your understanding and patience.